Privacy Policy

From CAROBELS COSMETICS, SL (https://shop.carobels.com/) we are committed to responsible processing of your data and in compliance with Regulation (EU) of the European Parliament and of the Council 679/201 6, of April 27 (GDPR) regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data and Organic Law 3/2018, of December 5 (LOPDGDD), on the protection of personal data and guarantee of digital rights proceeds to provide the following information:

Through our Privacy Policy we inform you of the way in which your personal data will be processed on our website.

In accordance with Data Protection regulations and in accordance with the principle of transparency, we intend that all information and communication related to the processing of your personal data is understandable and easy to access.

On this website, the personal data of users is respected and taken care of. As a user you should know that your rights are guaranteed.

Respect for your privacy is important to us and you should know that this website is a safe and reliable space and therefore:

  • We never request personal information unless it is truly necessary to provide you with the services you require.
  • We never share our users' personal information with anyone except to comply with our legal obligations or if we have your express authorization.
  • We never use your personal data for a purpose other than that expressed in this Privacy Policy.

Finally, we remind you that, as a user of the website, you will be responsible, in any case, for the veracity of the data you provide us, and you must notify us of any changes therein.

Minors

The Website is not intended for persons under 14 years of age. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us at the address below to request its deletion.

Who is responsible for the processing of your data?

CAROBELS COSMETICS, SL is responsible for the processing of the personal data of the users of the website, with its registered office at Av. de Antibioticos, 73, 24009 León and its general email address being hola@carobels.com

FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA AND WHAT IS THE LEGAL BASIS THAT LEGITIMATES THE PROCESSING?

PROCESSING OF PERSONAL DATA DERIVED FROM BROWSING ON THE WEB

Purpose of data processing

Analysis of usability and quality to improve our service by carrying out statistical analysis and studies.

No automated decisions will be made based on the data provided

Legitimation for data processing

The processing is necessary for the satisfaction of legitimate interests pursued by the controller or by a third party, provided that such interests do not prevail over the interests or fundamental rights and freedoms of the interested party that require the protection of personal data (GDPR art. 6.1 .F)).

Storage time for your data

Regarding browsing data, the retention time of your data is established in our cookie policy.

Recipients of the communication of your data

The data derived from the contact and consultation will not be communicated to third parties except when there is an applicable legal obligation.

Data provenance

The personal data that we process at CAROBELS COSMETICS, SL come from: The interested party when browsing our website.

PROCESSING OF PERSONAL DATA DERIVED FROM INQUIRIES AND OTHER REQUESTS

Purpose of Data Processing

The processing of your personal data will serve the purpose of managing the contact you have made or the query you have sent us to maintain a commercial relationship through the contact means on the website.

No automated decisions will be made based on the data provided

Legitimation for data processing

You legitimize us for the processing of your personal data through the consent you give by sending the contact form or the query (RGPD, art. 6.1.a). We remind you that you can revoke the consent given at any time you wish. To do this, request it from us through the address hola@carobels.com

Storage time for your data

They will be kept for as long as necessary to respond to the request or request and, when it is no longer necessary for this purpose, they will be deleted with appropriate security measures to guarantee the pseudonymization of the data or their total destruction, always respecting the deadlines provided by legislation regarding the prescription of possible responsibilities arising from the treatment.

Recipients of the communication of your data

The data derived from the contact and consultation will not be communicated to third parties except when there is an applicable legal obligation.

Data provenance

The personal data that we process at CAROBELS COSMETICS, SL comes from: The interested party himself when he browses our website and fills out the contact form or sends his query/request through any of the contact methods on the website.

PROCESSING DATA OF NEWSLETTER SUBSCRIBERS

Purpose of data processing

At CAROBELS COSMETICS, SL we process the information provided to us by interested parties in order to send our Newsletter and other promotional communications of interest to its subscribers.

No automated decisions will be made based on the data provided

Legitimation for data processing

Consent of the interested party: send our Newsletter and other promotional communications of interest to its subscribers (RGPD, art. 6.1.a, and LSSICE art.21)

Storage time for your data

The data will be kept as long as the interested party does not request its deletion.

Recipients of the communication of your data

No data will be transferred to third parties, except under legal obligation.

Data provenance

The personal data that we process at CAROBELS COSMETICS, SL come from: The interested party himself when he browses our website and completes the subscription form for our Newsletter.

PROCESSING OF PERSONAL DATA DERIVED FROM ONLINE SALES/STORE

Purpose of data processing

Development, compliance and execution of the purchase and sale contract in relation to the products offered through the website, as well as the sending of promotional communications, including electronically.

Legitimation for data processing

We are legitimized to process your personal data by the execution of a contract in which the interested party is a party (art. 6.1.b) RGPD).

Sending promotional communications, including electronically ---) GDPR Recital 47; LSSICE art. 21.2.

Storage time for your data

We will process your data for the time necessary to manage the purchase of the products you have purchased, including possible returns, complaints or claims associated with the purchase of the particular product, always respecting the deadlines provided by legislation regarding the prescription of possible responsibilities. derived from the treatment.

Recipients of the communication of your data

The data will be communicated to the banking entities that offer their banking payment gateways to allow secure payment. The person responsible does not have access to the bank details linked to the payment methods and does not know or record these details during the payment transaction.

Likewise, the Suppliers and collaborators of logistics, transportation and delivery services will be recipients.

Data provenance

The personal data that we process at CAROBELS COSMETICS, SL comes from: The interested party himself when he browses our website and purchases any of the products offered on the website.

There are other purposes for which we process your personal data:

  • To guarantee compliance with the conditions of use and applicable Law. This may include the development of tools and algorithms that help this website guarantee the confidentiality of the personal data it collects.
  • Other non-identifying data is also collected, obtained through some Cookies that are downloaded to your computer when you browse this website, which we detail in the Cookies Policy.
  • To manage social networks (RRSS). The processing of the data of people who become followers of the Organization in the social networks of our website will be governed by the conditions of use, privacy policies and access regulations that correspond to the social network that applies in each case and that are previously accepted by the user.

In no case will we use the profiles of followers in RRSS to send advertising individually.

Automated individual decisions referred to in Article 22 of the GDPR will not be made.

USER RIGHTS

Anyone has the right to obtain confirmation as to whether we process personal data that concerns them or not. Interested parties have the right to access their personal data and obtain a copy of the personal data being processed. (Right of access) , to update them, as well as to request the rectification of inaccurate data (Rights of rectification) or, where appropriate, request deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. (Rights of deletion) . Interested parties may request the limitation of the processing of their data, if applicable, we will only keep them for the exercise or defense of claims. (Right to limitation of treatment) .

As a consequence of the application of the right to deletion or opposition to the processing of personal data in the online environment, the interested parties have the Right to be forgotten according to the jurisprudence of the Court of Justice of the EU. Interested parties may object to the processing of their data for marketing purposes, including profiling.

  • How can rights be exercised?

In order to facilitate the exercise of your rights, we will respond to the exercise of your rights or requests for information by sending an email to hola@carobels.com.

  • What claim methods exist?

If you consider that your rights have not been duly attended to, you have the right to file a claim with the competent authority, the Spanish Data Protection Agency www.aepd.es